Tri it Sports Mail Order Terms and Conditions
In purchasing from, or visiting our website it is deemed that you accept these conditions.
All content included on this site is the property of Tri iT Sports or its content suppliers and is protected by UK and international copyright laws. The compilation of all content on this site is the exclusive property of Tri iT Sports.
While every effort is made to be as accurate as possible, Tri iT Sports will take no responsibility for any information, product descriptions or other site content that is inaccurate, incomplete, out of date or unreliable.
If a product is not as described, you are at liberty to return it in an unused condition.
By visiting Tri iT Sports you agree that the laws that govern Great Britain, without regard to principles of conflict of laws, will govern these conditions of use and any dispute of any sort that might arise between you and Tri iT Sports.
Payment through our website is taken through PayPal where you will be directed through their secure pages.
Prices are quote in £ sterling and include VAT at the current rate where applicable.
If your delivery address is outside the UK you may be liable for relevant import taxes or duties, which are your sole responsibility, and extra delivery charges.
Where we have the item in stock we endeavour to despatch the same day if your order is placed before midday Monday to Friday. Orders placed at the weekends or Bank Holidays will be processed the following business day. These times cannot be guaranteed.
All goods are offered subject to availability.
We cannot guarantee that every item on our website is available in stock at the time of ordering. If the item you have ordered is out of stock we will make every effort to contact you to offer the options of waiting until new stock arrives, selecting an alternative item or having a refund. It is important that you provide correct contact details by way of a telephone number and/or email for this purpose.
We reserve the right to withdraw any item at any time without notice.
We use both Royal Mail and couriers for despatching goods and charges are as follows:-
Goods to the value of £99.99 £3.50
Goods £100.00 and over Free Delivery
Local collection from our store Free
Any returns, unless faulty or unless we have despatched an incorrect item, are at your sole expense.
You are welcome to collect your goods from our store between 9am and 5.30pm Monday to Friday and 9am and 5pm Saturday. (excluding bank holidays).
Tri iT Sports gift vouchers are not redeemable online. We can however accept them for orders placed over the telephone.
Your consumer rights
In accordance with UK law, consumers have a 14 day period in which you have the right to cancel your purchase and receive a full refund. This excludes special/custom made orders. You do not need to give a reason for cancelling your purchase. We are obliged to refund payments in full within 14 days of receiving confirmation of your cancellation.
How to cancel your order within 14 days of receiving your goods
You must give us notice of your cancellation in writing either by post to Tri iT Sports LLP, Unit 5, Beaver Trade Park, Quarry Lane, Chichester, West Sussex, PO19 8NY or email to email@example.com.
Once we have accepted the return you must return the product within 30 days of the cancellation. Exclusions apply as follows:- Perishable goods, custom orders, swimwear with hygiene strip removed.
All items must be in their original condition, in the original packaging, with a valid receipt.
Tri iT Sports reserves the right to deduct from the refund an amount to cover the diminished value of any goods through unnecessary use or handling over and above what would be reasonably acceptable in a shop.
Goods should be returned to:-
Tri iT Sports LLP
Unit 5, Beaver Trade Park
- No returns will be accepted without prior approval from Tri iT Sports. Please phone 01243 200156 or email firstname.lastname@example.org to explain your issue.
- Request a returns number.
- Package up the item. It is the customer’s responsibility to ensure that the goods are in their original condition and in their original packaging. Goods should be well packaged. The cost of returning the goods is the responsibility of the customer unless faulty or the incorrect goods were sent in error.
- Include details of your name, phone number, order number and returns number with the package along with your receipt.
Tri iT Sports recommends that you use recorded or special delivery. Tri iT Sports will accept no liability for loss or damage in transit.
Once we receive your item we will notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit/debit card (or original method of payment).
We reserve the right to charge for carriage on returned goods that are not faulty.
We reserve the right to charge for carriage on returned goods that are the wrong size.
If an item is undeliverable due to the fault of the customer ie wrong address supplied we reserve the right to charge for a re-delivery of the item.